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Understand Your Rights at jai365

Our legal terms set out clearly what you can expect from jai365 and what we expect in return — from account conditions and privacy practices to data retention…

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jai365 Understand Your Rights at jai365
CONTACT LEGAL TEAM

Reach Us for Any Legal or Policy Query

If you have a question about our terms, a request to access or delete your personal data, or a concern about how we have handled your account information, our compliance and support…

Email Compliance Send your data access request, deletion request or terms query to our compliance inbox. We log every submission and respond in writing within the statutory period. Keep your registered email handy when writing.
Live Chat Support Our support team can triage legal questions around the clock via live chat on jai365.vip. For formal requests — such as data portability — we will route you directly to the compliance team from the chat window.
Account Settings Portal Several legal actions — marketing opt-out, cookie preference updates and communication preferences — can be handled directly in your account settings without contacting us, making routine changes quick and fully self-served.
DATA & SECURITY PRACTICES

How jai365 Handles Your Data and Account

We do not treat legal compliance as a checkbox exercise. Every policy here reflects how we actually operate the platform — from the moment you enter your UPI handle at deposit to…

Data Handling

Personal data you provide — including payment identifiers like Paytm or PhonePe numbers — is processed only for account management, fraud prevention and transaction processing. No data is sold to marketing third parties under any circumstance.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can adjust your cookie preferences from the banner on first visit or any time from your account settings page.

Account Security

Accounts are protected by password hashing and optional two-factor authentication. Any login from an unrecognised device triggers an email alert. We recommend you enable 2FA from your security settings as soon as your account is active.

Data Retention

We retain account and transaction records for the period required by applicable Indian financial regulations. Once that period lapses, data is securely deleted unless an ongoing dispute requires us to keep it longer, in which case we notify you.

Who to Contact

All formal legal requests — data access, correction, deletion and portability — must be sent in writing to our compliance team via the email address listed in your account dashboard. Verbal requests through live chat cannot be treated as formal submissions.

Requesting Changes

You can update your name, contact details and communication preferences from your account profile. Changes to payment-linked identifiers (UPI, Paytm, PhonePe) require identity re-verification before the update is applied, to protect against unauthorised changes.

Frequently Asked Policy Questions

These questions cover the legal topics our account holders ask about most — your data rights, how our terms work, how to raise a dispute and what happens to your information when you close your account.

Yes. Submit a written data access request to our compliance email (found in your account dashboard). We will compile and send you a full copy of your personal data within the timeframe required by applicable law, at no charge.

Send a deletion request in writing to our compliance inbox. We will remove your personal data once any mandatory legal retention period has passed. Transaction records required by financial regulations may be retained for the statutory period before deletion.

We share payment identifiers only with the payment processor needed to complete your transaction. We do not sell, rent or transfer your UPI, Paytm or PhonePe details to advertisers or unaffiliated third parties under any circumstances.

Access and eligibility depend on local law and are available where local law permits. The governing law clause in our full terms specifies the applicable jurisdiction. We recommend you read the terms in full before opening an account.

Start by contacting our support team via live chat or email with full details and any evidence. If the matter is not resolved at that stage, our terms set out a written escalation path. We aim to acknowledge escalations within 48 hours.

Closed account data is retained for the period prescribed by applicable Indian financial regulations, which typically spans several years for transaction records. Once that period ends, we securely delete all personal data associated with your account.

Go to your account profile and select the payment methods section. Changing a Paytm or PhonePe number requires you to complete identity re-verification before the new number is saved, protecting your account from unauthorised payment-detail changes.

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